Privacy Policy

PepperLabz LLC ("PepperLabz," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit pepperlabz.com (the "Site"), create an account, or make a purchase.

If you do not agree with this Privacy Policy, please do not use the Site.

1) Who We Are / Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

PepperLabz LLC
Email: support@pepperlabz.com

2) Information We Collect

We may collect the following categories of information:

A. Information you provide to us

• Account information: name, email address, username, password (stored securely/hashed), account preferences.
• Order information: billing and shipping address, phone number, items purchased, order notes, and order history.
• Customer support: messages you send us, including email or contact form submissions.
• Newsletter subscriptions: if you sign up for research updates, your email address is collected and stored through MailPoet, our email newsletter platform.
• Affiliate program applications: if you apply to or participate in our affiliate program, information you provide (such as name, email, and payment email) is collected and managed through SliceWP, our affiliate platform.
• Reviews/comments: content you post (if enabled), including your name/username and review content.

B. Payment information

Payments are processed by our third-party payment processor, Stripe. We do not store your full credit card number. Stripe may collect and store payment details according to its own privacy policy.

C. Information collected automatically

When you use the Site, we may automatically collect:

• Device and browser data: IP address, browser type, device type, operating system, language, and time zone.
• Usage data: pages viewed, actions taken, referral URLs, and interaction with products and checkout.
• Cookies and similar technologies: described below.

3) How We Use Your Information

We use information for the following purposes:

• To provide the Site and services (create accounts, process orders, deliver products, and manage newsletter subscriptions and affiliate accounts).
• To process transactions (payment processing, fraud prevention, refunds, order confirmations).
• To provide customer support and respond to inquiries.
• To send transactional messages (order confirmations, shipping updates, password resets).
• To operate our affiliate program (reviewing applications, tracking referrals, calculating and paying commissions).
• To improve the Site (performance, troubleshooting, and optimizing user experience).
• To promote security and prevent fraud (detect suspicious activity, protect accounts, enforce the 21+ research-use age verification described below).
• To comply with legal obligations (tax, accounting, and lawful requests).

4) Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and maintain your cart/session.
• Remember preferences.
• Record that you have completed our 21+ / research-use age verification, so you are not asked to confirm it again for 30 days. This cookie only records that confirmation — it does not identify you personally.
• Enable security and fraud prevention.
• Measure Site performance and usage.

Your choices

You can control cookies through your browser settings. Disabling cookies may affect functionality (for example, cart, checkout, and the age-verification gate).

5) How We Share Information

We may share information in the following situations:

A. Service providers

We share information with vendors that help us operate the Site, such as:

• Payment processing: Stripe
• Newsletter delivery: MailPoet
• Affiliate program management: SliceWP
• Ecommerce and hosting tools: WooCommerce/WordPress plugins, hosting providers
• Shipping/fulfillment providers: for label creation and delivery

These providers are permitted to use personal information only to perform services for us.

B. Legal compliance

We may disclose information if required to do so by law, legal process, or government request, or to protect rights, safety, and security.

C. Business transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

6) Data Retention

We retain personal information as long as necessary to:

• Provide services and fulfill orders,
• Administer affiliate accounts and commissions,
• Maintain business records (e.g., accounting/tax obligations),
• Resolve disputes, and
• Enforce agreements.

When information is no longer needed, we delete or anonymize it where feasible.

7) Your Rights & Choices

Depending on where you live, you may have rights to:

• Access the personal information we hold about you,
• Correct inaccuracies,
• Request deletion,
• Object to or restrict certain processing,
• Request portability (in some cases).

To request any of the above, contact support@pepperlabz.com. We may need to verify your identity before responding.

Marketing emails

If we send marketing or newsletter emails, you can unsubscribe using the link in the email. Transactional messages (order/account) may still be sent.

8) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Children's Privacy

The Site is intended only for individuals 21 years of age or older and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

10) International Users

If you access the Site from outside the United States, your information may be processed in the United States or other jurisdictions where our service providers operate. By using the Site, you consent to such processing.

11) Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top will change when updates are made. Continued use of the Site after changes means you accept the updated policy.

13) Related Policies

This Privacy Policy works alongside our Terms & Conditions and, if you participate in our affiliate program, our Affiliate Terms.